Terms & Conditions
Effective Date: May 28, 2026.
These Terms and Conditions constitute a legally binding agreement between you ("the player" or "the punter") and Caxino-nz.org ("the operator," "we," "us," or "our"). By registering an account and participating in any games, including our wide selection of pokies, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
1. Eligibility and Account Registration
1.1. To participate in any games, including playing pokies for real money, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
1.2. Access to our services is intended for individuals located in New Zealand. It is your sole responsibility to ensure that your use of our platform complies with all local laws, including the Gambling Act 2003, which governs online gambling activities within New Zealand.
1.3. You are permitted to open only one account. We reserve the right to close any duplicate accounts and void any winnings or bonuses associated with them.
1.4. During the registration process, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address in New Zealand, and a valid email address. We may perform verification checks at any time to confirm your identity, age, and location.
1.5. You are responsible for keeping your login credentials confidential. Any activity conducted through your account will be considered your own. If you suspect unauthorized access, you must notify our support team at [email protected] immediately.
2. Account Rules and Usage
2.1. Your account is for personal use only. Commercial use, including syndicates or professional betting, is strictly prohibited.
2.2. You must not use our services to deposit funds from illegal sources or to engage in any activity that could be construed as money laundering.
2.3. We reserve the right to suspend or terminate your account if we suspect fraudulent behavior, cheating, or any breach of these Terms and Conditions.
2.4. In the event of an account closure, any remaining balance will be returned to you, subject to our right to deduct any outstanding obligations or losses resulting from a breach of these terms.
3. Financial Transactions and Payment Methods
3.1. We support transactions in New Zealand Dollars (NZD). You are responsible for any currency conversion fees charged by your financial institution if your base currency differs from our platform's currency.
3.2. We offer several payment methods for your convenience, including Visa, Mastercard, POLi, Neosurf, bank transfers, and accepted cryptocurrencies. You must ensure that the payment method used belongs to you and is registered in your own name.
3.3. Deposits are generally processed instantly, allowing you to get stuck into the action on your favorite pokies immediately.
3.4. Withdrawal requests are processed as quickly as possible, as we know that fast payouts are key for any Kiwi punter. Please note that withdrawal times may vary based on your chosen payment method and the time required for internal security reviews.
3.5. We reserve the right to request documentation (such as a copy of your ID, proof of address, or bank statements) to verify your identity before processing any withdrawal. This is a standard procedure to ensure the security of your funds.
4. Bonus Policy and Promotions
4.1. From time to time, we may offer bonuses, free spins on selected pokies, or other promotional incentives. These are designed to make your experience "sweet as," but they are subject to specific rules.
4.2. Each bonus has associated wagering requirements that must be met before any associated winnings can be withdrawn. Unless stated otherwise, the standard wagering requirement is 35 times the bonus amount.
4.3. Only wagers placed on designated games contribute towards meeting the wagering requirements. Please check the bonus terms provided at the time of the offer to see how different games contribute to these targets.
4.4. We reserve the right to revoke any bonus or promotion if we detect abuse, such as "bonus hunting," systematic betting patterns, or any other attempt to manipulate our promotional structures.
4.5. All bonus offers are limited to one per person, household, IP address, or device.
5. Responsible Gambling
5.1. Gambling should be viewed as a form of entertainment, not a way to make money. We are fully committed to providing a safe and responsible environment for all our players.
5.2. If you feel that your gambling is becoming a problem, please contact the Problem Gambling Foundation of New Zealand at 0800 664 262. Help is always available, and we encourage any punter feeling the strain to reach out.
5.3. We offer various tools to help you manage your gambling, including:
- Deposit Limits: Set a maximum amount you can deposit over a specific period.
- Wager Limits: Limit the amount you can stake on our pokies.
- Session Time Limits: Control the amount of time you spend logged in.
- Self-Exclusion: If you need a break, you can request a temporary or permanent self-exclusion from our platform.
5.4. We reserve the right to impose our own limits on your account if we observe behavior that suggests you may be experiencing gambling-related harm.
6. Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)
6.1. We strictly adhere to all relevant AML and CTF legislation applicable in New Zealand and internationally.
6.2. We reserve the right to monitor all transactions for suspicious activity. Any transactions we deem suspicious will be reported to the appropriate authorities, including the Department of Internal Affairs or the Financial Intelligence Unit if required.
6.3. We do not accept cash deposits or third-party payments. All funds deposited into your account must originate from an account held in your name.
7. Intellectual Property and Software
7.1. All content on Caxino-nz.org, including software, text, graphics, logos, and the underlying code for our pokies, is the intellectual property of the operator or our third-party game providers.
7.2. You are granted a limited, non-exclusive license to access and use our platform for personal entertainment. You must not copy, modify, distribute, or create derivative works from our content.
7.3. The use of any automated software, bots, or "cheat" tools to gain an unfair advantage while playing is strictly prohibited and will result in immediate account termination.
8. Liability and Indemnification
8.1. We provide our services on an "as is" and "as available" basis. While we strive to ensure our platform is always up and running, we do not guarantee that our services will be uninterrupted or error-free.
8.2. Under no circumstances will we be liable for any loss of profit, data, or indirect, incidental, or consequential damages arising from your use of our website.
8.3. You agree to indemnify and hold us, our directors, employees, and agents harmless from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms and Conditions or your violation of any laws or rights of third parties.
9. Dispute Resolution
9.1. We take all player complaints seriously. If you have any concerns regarding your account, a game, or a payment, please contact our support team at [email protected]. We are "keen" to resolve any issues and will endeavor to respond to your inquiry within 48 hours.
9.2. If you are not satisfied with the outcome of our internal complaint procedure, you may escalate the matter to the Gambling Commission NZ or the appropriate regulatory authority designated under New Zealand law.
9.3. These Terms and Conditions and any dispute arising from them shall be governed by and construed in accordance with the laws of New Zealand.
10. Modifications to Terms and Conditions
10.1. We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in legislation, regulatory requirements, or our business operations.
10.2. Significant changes will be communicated to you via email or through a notification on our platform. Your continued use of our services after any such changes constitutes your acceptance of the new terms.
10.3. It is your responsibility to periodically review these terms to ensure you are aware of the most current version.
11. Final Provisions
11.1. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.2. Failure by us to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
11.3. These Terms and Conditions constitute the entire agreement between you and Caxino-nz.org regarding your use of our services and supersede all prior agreements, whether written or oral.
11.4. We hope you enjoy your time with us. If you have any feedback or suggestions on how we can improve, "chur" for letting us know — we are always looking to provide the best possible service to our community of punters.
12. Privacy and Data Protection
12.1. We are committed to protecting your personal information. Any data collected during the registration and usage process is handled in accordance with the New Zealand Privacy Act 2020.
12.2. We use your information to manage your account, provide customer support, and comply with our legal obligations. We may also use your data for marketing purposes, but only if you have explicitly opted in to receive such communications.
12.3. We do not sell or rent your personal information to third parties. Your data may be shared with our trusted service providers (such as payment processors or game developers) solely for the purpose of providing you with our services.
12.4. You have the right to request access to the personal data we hold about you and to request corrections if that information is inaccurate or incomplete.
13. Game Fairness and RNG
13.1. All pokies and casino games available on our platform utilize a certified Random Number Generator (RNG). This system ensures that every outcome is entirely random, unpredictable, and fair.
13.2. We regularly audit our game software to ensure compliance with international fairness standards. You can be confident that our games provide a genuine and unbiased experience for every punter.
13.3. In the event of a system malfunction, game crash, or display error during a round of play, the result of the game will be determined by the official server log. In such cases, we reserve the right to void the affected round and return the stake to your account.
14. Termination of Agreement
14.1. You may request to close your account at any time by contacting our support team.
14.2. We reserve the right to terminate your account if we determine that your activity is in violation of these Terms and Conditions, if you provide false information, or if we are required to do so by law.
14.3. Upon termination, we will settle any valid pending transactions and return your remaining funds, provided there is no evidence of fraud or breach of terms that would justify the forfeiture of such funds.
15. Force Majeure
15.1. We shall not be held liable for any failure or delay in performing our obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control.
15.2. This includes, but is not limited to, natural disasters, war, civil unrest, strikes, internet infrastructure failure, or government intervention. During such an event, our obligations under these terms will be suspended for the duration of the event.
16. Contact Information
16.1. If you have any questions, concerns, or feedback, please reach out to our dedicated support team. You can contact us via email at [email protected]. Our team is here to ensure your experience remains smooth, secure, and enjoyable.
By continuing to use Caxino-nz.org, you acknowledge that you have read and agreed to these terms. We value your trust and are committed to maintaining the high standards expected by our New Zealand players. Chur for choosing us for your gaming entertainment.
