Responsible Gambling

At Caxino, we want every punter to have a top-tier experience. We take pride in offering a platform where you can enjoy your favourite pokies and live casino games in an environment that is safe, secure, and above all, entertaining. However, we also recognise that for some, the thrill of the game can shift from a bit of fun into something that feels overwhelming.

We believe that gambling should always be a form of entertainment, not a way to make money or a solution to financial stress. Whether you are spinning the reels on your favourite pokies or testing your skills at the tables, your well-being is our absolute priority. This page serves as your guide to the tools, resources, and support systems we have in place to ensure your time with us remains "sweet as."

Our Commitment to You

Gambling is a personal choice, and we respect your decision to play. In return, we ask that you stay in control. Promoting responsible gaming is not just a regulatory requirement for us — it is part of our culture. We are committed to transparency, fair play, and providing you with the power to manage your habits effectively.

If you ever feel that your gambling is no longer fun, or if you find yourself struggling to stick to your limits, please know that you are not alone. There is no shame in seeking help, and there are many people in New Zealand ready to support you.

Recognising the Signs of Problem Gambling

It is not always easy to see when a hobby is turning into a problem. Sometimes, the signs are subtle. If you are starting to notice any of the following, it might be time to take a step back and reassess your relationship with gambling:

  • You find yourself spending more time or money on pokies than you originally intended.
  • You are gambling to chase losses or to escape from problems in your day-to-day life.
  • You have started borrowing money, selling possessions, or using funds meant for essentials like rent or groceries to keep playing.
  • You feel irritable, anxious, or distressed when you are not playing.
  • You are hiding your gambling habits from friends, family, or your partner.
  • Gambling has become the primary focus of your thoughts throughout the day.
  • You are finding it difficult to stop, even when you have set a goal to walk away.

If this sounds like you or someone you care about, please reach out for help. Taking action early is the most effective way to prevent a situation from becoming serious.

Tools to Keep You in Control

We provide a comprehensive suite of responsible gaming tools directly within your account. You don’t need to talk to anyone or explain your reasons to us if you don't want to — these features are designed to be accessible and easy to use whenever you feel the need to apply them.

Deposit Limits

Managing your budget is the first line of defence. We encourage all our players to set daily, weekly, or monthly deposit limits. Once you set a limit, you will be unable to deposit more than that amount within the specified timeframe. If you wish to lower your limit, it will take effect immediately. If you wish to increase your limit, please be aware that we implement a mandatory cooling-off period before that change goes live to ensure you are making a rational decision.

Wagering and Loss Limits

In addition to managing your deposits, you can set limits on the amount you can wager or lose over a set period. This can be a very effective way to ensure that your sessions stay within a healthy financial boundary, allowing you to enjoy the entertainment without the stress of losing more than you are comfortable with.

Net Loss Limits

A net loss limit stops you from losing more than a pre-determined amount during a specific period. It is a fantastic tool for those who want to play with a fixed entertainment budget and ensure they never exceed it, regardless of how the session plays out.

Session Time Limits

Sometimes, the most important boundary is time. If you find that you are spending too many hours on the site, you can set a session time limit. Once your time is up, you will be automatically logged out. This is a great way to ensure that gambling doesn't interfere with your work, your sleep, or your time with whanau and friends.

Reality Checks

It is easy to lose track of time when you are on a winning streak or engrossed in a high-intensity game. Our Reality Check feature provides you with periodic notifications showing how long you have been logged in and how much you have wagered during that session. It is a simple, effective way to prompt a moment of reflection.

Taking a Break: Cooling-Off and Self-Exclusion

There are times when the best thing to do is to step away from the keyboard or your mobile device entirely. We offer two ways to take a break, depending on your needs.

Cooling-Off Period

If you feel that you just need a short break to reset, you can activate a cooling-off period. This allows you to lock your account for a temporary duration (e.g, 24 hours, 7 days, or 30 days). During this time, you will not be able to log in, deposit, or place any bets. Once the period ends, your account will become active again, but we find that this short pause is often enough to help players regain their perspective.

Self-Exclusion

If you believe that your gambling has become a serious issue and you need a more permanent solution, self-exclusion is the right path. Self-exclusion allows you to block access to your account for a long-term or indefinite period.

When you choose to self-exclude, we will take all reasonable steps to ensure you do not receive any marketing communications from us and that you cannot access your account. We strongly recommend that if you choose to self-exclude with us, you also consider excluding yourself from all other gambling platforms you may be using.

Staying Safe While You Play

In New Zealand, we value a fair go. Part of that means playing on a site that operates with integrity. While we provide tools for your account, here are a few general tips for keeping your gaming experience "sweet as":

  • Treat your gambling budget the same way you treat your budget for a night out or a concert ticket. Once that money is gone, the fun for that session is over.
  • Never view gambling as a way to earn an income. The odds are always stacked in favour of the house, and trying to "win back" losses often leads to a cycle of further loss.
  • Keep your personal information and account details private. Do not share your login details with anyone, even friends.
  • If you are feeling stressed, angry, or depressed, do not log in. Gambling should be a mood-booster, not a mood-stabiliser.
  • Use our deposit methods like POLi for secure transactions, but remember that even with safe and fast payments, it is your responsibility to remain mindful of how much you are spending.

Help is Available: Support Services in New Zealand

You are not on your own. New Zealand has excellent, confidential, and free support services dedicated to helping punters who are struggling with gambling-related harm. These organisations are staffed by professionals who understand exactly what you are going through and who can provide non-judgmental advice and support.

The Problem Gambling Foundation

The Problem Gambling Foundation of New Zealand provides free, professional, and confidential support services for anyone affected by gambling. They offer counselling, support for families, and helpful resources to navigate difficult times.

Phone: 0800 664 262

Website: You can find them by searching for "Problem Gambling Foundation NZ."

Gambling Helpline

If you need someone to talk to right now, the Gambling Helpline is available 24/7. They provide support, information, and a listening ear for anyone worried about their gambling habits or the habits of a loved one.

Phone: 0800 654 655

Text: 8006

ChoiceNotChance

This is an excellent resource for understanding gambling harm and learning how to make positive changes. They offer tools, advice, and tips for staying in control.

Protecting Minors

It is illegal for anyone under the age of 18 to gamble. We take our duty to prevent underage gambling very seriously. We use robust age-verification processes to ensure that every person who joins Caxino is of legal age.

If you share your computer or device with anyone under the age of 18, we strongly advise you to install filtering software. This software allows you to restrict access to gambling sites from your device. Examples of such software include NetNanny and Cybersitter. Please remember to keep your account details and password strictly confidential to prevent unauthorised access.

A Final Word

We are keen to keep the fun in the game. By setting your limits early, keeping an eye on your time, and being honest with yourself about your habits, you can ensure that your experience with Caxino remains positive.

If you ever feel that things are becoming too much, please, reach out to us or one of the support organisations mentioned above. There is no shame in asking for a bit of help — in fact, it is the bravest thing a punter can do. Chur for taking the time to read this, and please, play responsibly.

Caxino responsible gaming