Privacy Policy

Last Updated: May 28, 2026.

At Caxino (caxino-nz.org), we respect the privacy of every punter who visits our platform. We are committed to protecting your personal information and being transparent about how we handle the data you share with us. This Privacy Policy outlines the types of information we collect, how we use it, your rights regarding that information, and how we keep your data secure.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions or are keen to learn more about our data practices, please contact us at [email protected].

1. Compliance with New Zealand Law

As an operator serving the New Zealand market, we adhere to the Privacy Act 2020. This legislation governs how we collect, use, disclose, and store your personal information. We are committed to the 13 Information Privacy Principles set out in the Act, ensuring that your data is handled with the highest level of integrity and care.

While we operate under the jurisdiction of New Zealand law, we also implement global best practices to ensure that your experience remains "sweet as" and secure, regardless of where you access our platform.

2. Information We Collect

To provide you with a top-tier gaming experience — whether you are playing your favorite pokies or managing your NZD account — we must collect certain information. This is categorized as follows:

Personal Identification Information

  • Registration Data: When you sign up, we collect your name, date of birth, residential address, email address, and phone number.
  • Verification Documents: To comply with anti-money laundering (AML) regulations and our own security standards, we may request copies of government-issued identification, utility bills, or bank statements.

Usage and Technical Data

  • Log Data: Like most websites, we collect information that your browser sends whenever you visit our site. This includes your IP address, browser type, device information, and the time and date of your visit.
  • Gameplay Information: We record details regarding your activity on our platform, such as the specific pokies you play, the amount you wager, and your win/loss history.
  • Cookie Data: We use cookies to enhance your experience. These small data files help us remember your preferences, keep your session active, and understand how you interact with our features.

Financial Information

  • Transaction Data: We track your deposits and withdrawals in NZD. This includes information related to your chosen payment methods, such as POLi, Visa, Mastercard, Neosurf, crypto wallets, or bank transfer details. Note that we do not store full credit card numbers on our servers; these are handled by secure, encrypted third-party payment processors.

3. How We Use Your Information

We use the information we collect for several essential purposes:

  • Account Management: To create and maintain your account, process your deposits and withdrawals, and provide customer support.
  • Compliance and Security: To verify your identity, prevent fraud, and meet our obligations to the Department of Internal Affairs and other regulatory bodies.
  • Service Improvement: To analyze how our punters use our site, allowing us to optimize our game selection and platform performance.
  • Marketing (With Consent): To send you updates about new pokies, special promotions, and loyalty rewards. You can opt out of these communications at any time.
  • Responsible Gambling: To monitor play patterns and ensure we provide a safe environment, offering support where necessary.

4. Disclosure and Data Sharing

We do not sell your personal information to third parties. However, we may share your data under the following circumstances:

  • Service Providers: We engage trusted third-party companies to assist in operating our website, processing payments (e.g, POLi), and conducting identity verification. These providers are contractually obligated to protect your information.
  • Legal Obligations: We may disclose your information to the Department of Internal Affairs, the Gambling Commission NZ, or other law enforcement agencies if required by law or to protect our legal rights.
  • Business Transfers: If Caxino undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Security Measures

Protecting your data is our priority. We employ industry-standard security protocols to keep your information safe:

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers.
  • Access Controls: Access to your personal data is restricted to authorized employees who require it to perform their jobs.
  • Secure Payment Processing: When you use methods like POLi or bank transfers, your sensitive financial data is processed via encrypted channels, ensuring that your funds are handled securely.

Despite our best efforts, no method of electronic storage or transmission is 100% secure. While we take every reasonable measure to protect your data, we cannot guarantee absolute security.

6. Your Rights Under the Privacy Act 2026

Under New Zealand law, you have specific rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction: If you believe any information we hold is inaccurate, you have the right to request that we correct it.
  • Right to Deletion: Under certain circumstances, you may request the deletion of your personal data, subject to our legal requirements to retain certain records for anti-money laundering and responsible gambling purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframes prescribed by the Privacy Act 2020.

7. Responsible Gambling and Data Privacy

At Caxino, we take the welfare of our punters seriously. We believe in providing a fun environment for playing pokies while ensuring that gambling does not become a problem.

If you ever feel that your gambling is becoming a concern, please remember that help is available. You can reach out to the Problem Gambling Foundation for confidential support:

Problem Gambling Foundation: 0800 664 262

We may process data regarding your gambling habits to identify potential signs of problematic behavior. This is done to provide you with support, set deposit limits, or offer self-exclusion options. Your privacy is maintained throughout this process, and such information is handled with the strictest confidentiality.

8. Cookies Policy

Our platform uses cookies to provide a seamless experience. These include:

  • Essential Cookies: Required for the operation of the website, such as managing your login session and secure transactions.
  • Performance Cookies: Help us understand how many punters visit our site and which pokies are the most popular.
  • Functional Cookies: Remember your preferences, such as language settings or specific account configurations, so you don't have to set them again.

You can adjust your browser settings to reject cookies, but please note that doing so may impact your ability to use certain features on our site, such as keeping your NZD account logged in.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by New Zealand law. Financial records and transaction logs, for example, must be kept for a period of several years to comply with financial regulations and tax requirements. Once data is no longer needed, it is securely deleted or anonymized.

10. Children and Minors

Our services are intended exclusively for individuals aged 18 and over. We do not knowingly collect information from anyone under the age of 18. If we discover that we have collected information from a minor, we will take immediate steps to delete that information and close the associated account.

11. International Data Transfers

While Caxino is focused on the New Zealand market, our infrastructure may involve data processing in jurisdictions outside of New Zealand. In such cases, we ensure that the recipients of your data provide a level of protection comparable to the requirements of the New Zealand Privacy Act 2020. By providing your information to us, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or if you simply want to say "chur" for our commitment to your privacy, please don't hesitate to reach out. We are always keen to ensure our punters feel secure and valued.

Email: [email protected].

14. Definitions and Clarifications

To ensure full transparency, here are some terms we use:

  • Punter: A person who engages in real-money gaming on our platform.
  • Pokies: Our term for the slot-machine-style games available on our site.
  • NZD Account: Your designated account balance maintained in New Zealand Dollars.
  • Privacy Act 2020: The primary piece of legislation protecting your personal information in New Zealand.

By continuing to use Caxino, you acknowledge that you have read and understood this Privacy Policy. We are dedicated to maintaining your trust and providing the most secure, efficient, and enjoyable gaming environment for all our New Zealand players. Chur for being a valued member of the Caxino community.

Caxino responsible gaming